PRIVACY

Your information.
Handled with purpose and care.

Global DG Solutions respects your privacy. This notice explains what information we may collect, why we use it and the choices available to you.

Who is responsible for your information?

The data controller for enquiries and personal information handled through this website is:

GLOBAL DG SOLUTIONS

Location: Lymington SO41 5QP, United Kingdom

Email: info@globaldgsolutions.com

Telephone: 0774 983 2073

Information we may collect

When you contact us or use this website, we may collect:

  • your name and surname;
  • your organisation, where you provide it;
  • your email address and telephone number;
  • details of your dangerous-goods enquiry, shipment, transport route or compliance requirements included in your message;
  • correspondence and records of our discussions;
  • technical information such as IP address, browser type, device information and website activity;
  • cookie preferences and related consent records.

Please do not submit confidential, sensitive or special-category information unless we have specifically agreed that it is required.

How we use your information

We may use personal information to:

  • respond to an enquiry;
  • understand your dangerous-goods, documentation, training or emergency-planning requirements;
  • prepare for or perform a contract;
  • deliver and manage the professional services you request;
  • manage business relationships;
  • operate, secure and improve the website;
  • meet legal, regulatory and accounting obligations;
  • send relevant updates where you have requested or consented to them.

Our lawful bases

Depending on the circumstances, we process personal information because:

  • it is necessary to take steps at your request before entering into a contract;
  • it is necessary to perform a contract;
  • it supports our legitimate interests in operating the business, securing the website and responding to genuine business enquiries;
  • you have given consent;
  • we must comply with a legal obligation.

Where processing is based on consent, you may withdraw that consent at any time by contacting info@globaldgsolutions.com.

Cookies and website technology

This website is built with WordPress and hosted through IONOS. The contact form collects the information entered in its fields so that Global DG Solutions can respond to your enquiry.

The website may use essential cookies required for security, functionality and preference management. Optional analytics, marketing or third-party cookies should only be activated where permitted and, where required, after consent has been provided.

The contact page includes a map using Leaflet and OpenStreetMap. Loading map content may involve requests to a third-party map provider, which can receive technical information such as your IP address and browser details. Links to external websites are subject to their own privacy notices.

Where cookie settings are available, you can use them to review your choices. You can also manage cookies through your browser settings. Further information about the cookies and providers used can be requested by email.

Sharing information

We may share information only where reasonably necessary with:

  • specialist partners or service providers needed to deliver the services you request;
  • website hosting, security and technical-service providers;
  • professional advisers, including legal and accounting advisers;
  • public authorities or regulators where disclosure is legally required.

Before enquiry or shipment information is shared with an external specialist, we consider whether the disclosure is necessary and appropriate.

International services and transfers

Global DG Solutions supports transport and compliance enquiries involving international routes. An international shipment does not necessarily mean that personal information is transferred outside the United Kingdom.

Where personal information needs to be transferred outside the United Kingdom, applicable data-protection requirements and appropriate safeguards must be met. Information about any relevant transfers and safeguards can be requested by email.

How long we retain information

We keep personal information only for as long as it is reasonably required for the enquiry or business relationship; legitimate operational purposes; contractual, legal, regulatory or accounting requirements; and establishing, exercising or defending legal claims.

Retention periods depend on the nature of the information, the service provided and the reason it was collected. Further information about the retention period relevant to your enquiry can be requested by email.

Your rights

Subject to applicable law and the basis on which your information is processed, you may have the right to:

  • request access to your personal information;
  • ask us to correct inaccurate information;
  • request deletion of information;
  • restrict certain processing;
  • object to processing based on legitimate interests;
  • request transfer of eligible information;
  • withdraw consent at any time.

To exercise a right, contact info@globaldgsolutions.com. We may need to verify your identity before completing a request.

Complaints

Please contact us first if you have a concern so that we can try to resolve it.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this privacy notice when our services, website technology or legal obligations change.

LAST UPDATED 9 OCTOBER 2026

Important review note

This notice is a draft based on the information available on this website. Before publication, Global DG Solutions should confirm the actual cookie categories, service providers, international transfer arrangements and internal retention practices with its legal or data-protection adviser.